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Product Warranty: All our products are backed by a 1-year warranty. This warranty does not include: - High performance application products. This warranty does not apply to: - Loss of vehicle, equipment, time, inconvenience or other incidental or consequential damages.
New Item Returns: - Returned within thirty (30) days of purchase date. - Returned uninstalled in their original item packaging in sellable condition. - Accompanied by a copy of the original Invoice and Return Authorization Form. - Packed in the proper sized BOX NOT a soft pack envelope to prevent damage in transit. - Any returned item that arrives in a soft-pack envelope will be refused. - Must display the issued Return Authorization Number on the outside of the box (next to the shipping label is best). - Must be shipped pre-paid.
Defective Items for exchange - Accompanied by a copy of the original Invoice and Return Authorization Form. - Must display the issued Return Authorization Number on the outside of the box (next to the shipping label is best). - Must be shipped pre-paid. Incorrect Part Exchanges:If you need to exchange an item, simply return it by the method mentioned above and make a new purchase for the item you need. when we receive your return we will issue you a refund by the original payment method. Non-returnable Items for refund: - Repair kits and upgrade kits that have been opened or installed. - Alternators, Starters, Armatures, Regulators, Rectifiers, Rotors, Stators, Field coils, Starter drives and Solenoids are non-returnable unless faulty due to manufacturing defect. - Defective items can be returned for exchange only, we DO NOT accept defective returns for refund. No exceptions! - Special order items that we do not stock. ALL returns must be issued a return authorization number. Note: All returns, except those due to our error are subject to a 20% restocking fee.Defective Returns For Exchange ONLY. Returned packages not displaying a valid Return Authorization Number will be refused or discarded.Return Authorization numbers are valid for fourteen (14) days from date of issue.
